We understand that plans can change, and we’ll always do our best to help where we can.
If you need to cancel your order, please let us know before it has been dispatched. Once it’s left our hands, we won’t be able to issue a cancellation or refund.
To give us enough time to stop your order in its tracks, we kindly ask for at least 3 business days' notice before your estimated dispatch. Requests received after this window may not be possible to action.
Please note: cancellations due to change of mind will incur a 50% cancellation fee.
Any refund or cancellation not related to a faulty or incorrect item falls into this category. This includes situations where you've simply changed your mind or no longer want the product.
Please contact us directly at shop@islandlarder.co.uk or give us a call on 01595694324. Unfortunately, we can’t guarantee replies to social media messages, so email or phone is the way to go!
If something’s arrived damaged, we’re really sorry, that’s not the experience we want you to have. Please contact us straight away with photos of the damage so we can help.
All parcels are covered by postal insurance. Depending on your local postal service’s policy, you may need to take the damaged parcel to your local post office for assessment. Items that are thrown away, eaten, or otherwise unavailable for inspection may not be eligible for a replacement or refund.
Due to the perishable nature of our goodies, we can’t accept returns on food products unless there’s a fault.
Non-perishable items may be returned, but customers will need to cover the return postage.
Please note:
Change of mind cancellations/returns will incur a 50% fee
We can’t offer refunds based on personal taste preferences
We can’t refund shipping costs for postal delays
Digital products (such as gift cards) are non-refundable
If an item is faulty, we’ll need the original product returned for investigation before processing a refund or replacement
We use reliable courier and postal services to ship your treats. For international orders, your local postal network will usually take over delivery once your parcel clears customs (e.g. Royal Mail in the UK, USPS in the US).
Please double-check your address before placing your order. Once a parcel has shipped, we’re unable to change the delivery address. Unfortunately, we can’t take responsibility for parcels that are:
Sent to the wrong address due to customer error
Not collected from the post office
Marked as delivered but go missing
Returned to sender
If your order is returned to us, we may not be able to resend it due to product shelf life. If a reshipment is possible, additional shipping costs will apply.
While we package everything carefully, once your order is in transit it’s out of our hands. If your parcel arrives damaged, you’ll need to contact your local postal provider to lodge a claim under the included insurance.
We also can’t guarantee delivery by a specific date, there are simply too many variables, so we always recommend ordering with plenty of time to spare if you need your treats for a special occasion.
All of our products are handmade to order (yes, really!). This means there’s a little wait while we whip up your goodies with care.
Typical processing time is 3–10 business days, though during peak times like Christmas or Easter, it may take a little longer. We promise we’re working as fast as our pans (and arms!) will allow.
