Due to the nature of zero waste shopping, it is inevitable that nearly all allergens are present in the shop. Whether this be in the form of the product itself or traces due to the manufacturing process, they will be present. We do everything that we can to keep allergens separate within the shop and in storage, however there is still a chance of traces in an open environment as allergens are present on the premises.
We have different scoops for all the allergens, we keep the allergen containing products separate as possible in the store room, however not in a self-contained area.
We state any allergens present in products or traces, that have been notified by our suppliers. If you have a minor allergy, please ask for a for clean, designated funnel before dispensing. If you suffer from life threatening allergies, we do not recommend shopping here. If you or someone you are cooking for has a severe allergy, please speak to a member of staff first, you may contact us on 01595694324 before your visit.
We take cross contamination and food hygiene very seriously.
All our product dispensers/jars are filled in our shop in a hygienic environment (all utensils and containers are washed and sanitised before use).
If you bring your own containers to fill - please ensure they are cleaned thoroughly, and fit for purpose, as we cannot take responsibility after the product has left our dispensers. Containers must be completely dry before refilling as water promotes the growth of bacteria and can also reduce the shelf-life of products.
Unfortunately, products that enter a customer’s container cannot be put back into our dispensers due to the risk of cross-contamination. As a small business we therefore kindly request that you purchase anything you dispense.
For full traceability, where possible, we display our batch numbers, best before dates and ingredients on our products. We advise all our customers to take note of this and transfer the information on to your own containers when refilling.